Returns & Refunds

Whaaat?? Stop the presses! A visitor on the Returns page. Yikes!

Ok just joking.

Obviously we hope that you are happy with your purchase. However, if for any reason you are not completely satisfied, you may return it to us within 30 days from the date of delivery and get a full refund.


How to start a return

Please send an email, including your order number, to info@nown.shop to register your return. 

Please return your item(s) in the original packaging or another identical type of packaging that is protective enough to prevent the item from damaging.

Naturally, item(s) have to be be unworn, have no signs of use and must be undamaged. Please make sure that any chain style items are placed in the box or pouch in the same way you have received them, to prevent them from tangling.  

Please send your package to

NOWN returns
Prinsengracht 300 sous
1016HW Amsterdam 

and include a note inside the packaging stating:
- your name
- order number
- reason for return

Unfortunately we are not the size of Zalando yet and so we have to kindly ask you to pay for your return shipping costs. You can choose what courier or company you would like to use to return your item(s). We do recommend to use a service that provides you with a tracking code and even an insurance as the return is your responsibility until it has reached our return location.

You could also bring your return by our showroom:
Prinsengracht 300 sous - Amsterdam

Items that fit our mailbox can be dropped off 24/7. 
If you have a larger package to return please contact us at info@nown.shop to make an appointment. 


Custom made items

Please be aware that the right to return does not apply to custom made and personalized orders. We make these items as they are ordered, therefore we unfortunately cannot take them back. 

We sell different type of initial items, most of them are considered custom made:

Initial shaped pendants
- Items with 1 initial shaped pendants or charms can be returned.
- Items with 2 or more initial shaped pendants or charms are considered custom made and therefore cannot be returned. 

Hand stamped initials
- Items with 1 or more round pendant(s) or charm(s) with a hand stamped initial are considered custom made and therefore cannot be returned. 

If you have any doubts whether you can return your item please contact us at info@nown.shop. 


Exchanges

Unfortunately we do not offer exchanges. In case you would like to exchange your order for a different size, style or colour please just return the original item for a refund and place a new order for the item you would like. 


Refunds

After we have received your return we will send you a confirmation email. We will try to process your return as soon as possible but with a maximum of 14 business days. The refund will be made using the same payment method which was used to make the purchase.

In case you return your full purchase, the original shipping costs you have paid will be refunded too. If you decide to only return your order partially, the original shipping costs will not be refunded. 

If you still have questions concerning returns and refunds please don´t hesitate to reach out to us. We are happy to help.